Petr Hromádka

#security #MFA #cybersecurity

Basics of cybersecurity for everyone (not just in IT)

Why strong passwords and MFA are the absolute minimum and how to protect yourself against common threats.

Read Article → // SECURITY & IAM

#Active Directory #Entra ID #IAM +1

Identity management: Active Directory and Entra ID from a Service Desk perspective

What everyday work with user accounts looks like and why IAM is crucial for corporate security and operations.

Read Article → // SECURITY & IAM

#AI #future #Service Desk +1

The future of IT support with Artificial Intelligence

Will AI replace us? Or will we just become bot managers? My view of the Service Desk in 5 years.

#IT-support #communication #soft-skills

How to correctly ask IT support a question (View from the other side)

Why the phrase 'My computer is broken' doesn't help us and how to speed up the resolution of your problem by 80%.

#soft-skills #mental-health #Service Desk

How to manage stress on IT support

A flood of tickets, ringing phones, and burning servers. How to keep a cool head and not burn out.

#ITIL #theory #Incident Management +1

ITIL in practice: Incident vs. Problem Management

Why firefighters put out the fire, but don't investigate who left the stove on.

Read Article → // SERVICENOW & ITIL

#setup #home-office #hardware

My work from home setup (Home Office in IT)

How I optimized my workspace for long shifts at the Service Desk.

Read Article → // CAREER & EXP

#PowerShell #administration #Windows +1

Introduction to PowerShell for beginners on Windows

When just clicking with a mouse isn't enough anymore and you need to automate.

Read Article → // POWERSHELL & NET

// 02/21/2025 6 MIN READ

Networking basics for Service Desk: Ping, Tracert and DNS

A practical guide to essential networking tools for diagnosing common connection issues.

#networking #troubleshooting #IT-support +1

#troubleshooting #OSI-model #IT-support +1

Tips for effective troubleshooting

How to find a needle in a haystack by gradually eliminating starting from layer 1 to 7.

#documentation #Knowledge Base #ITIL

Why documentation is more important than you think

When you save the day but don't write down how in the Knowledge Base, it's as if it never happened.

Read Article → // SERVICENOW & ITIL

Read Article → // CAREER & EXP

What my first year in enterprise IT taught me

Falling from the cloud of university straight into the reality of managing thousands of user accounts.

#career #enterprise #IT

// 02/10/2025 4 MIN READ

5 Tips for Efficient Work with ServiceNow

Practical advice that helps me handle incidents and requests faster and more efficiently.

#ServiceNow #ITSM #productivity

Read Article → // SERVICENOW & ITIL

// 01/15/2025 5 MIN READ

My Journey into IT: From Web Pages to Service Desk

The story of my path from first HTML pages through studying informatics to a Service Desk Specialist position.

#career #IT #service-desk