Petr Hromádka

#AI #future #Service Desk #thoughts

The future of IT support with Artificial Intelligence

Will AI replace us? Or will we just become bot managers? My view of the Service Desk in 5 years.

#security #MFA #Google Cybersecurity

Basics of cybersecurity for everyone (not just in IT)

Why strong passwords and MFA are the absolute minimum and how to protect yourself against common threats.

#IT-support #communication #soft-skills

How to correctly ask IT support a question (View from the other side)

Why the phrase 'My computer is broken' doesn't help us and how to speed up the resolution of your problem by 80%.

#soft-skills #mental-health #Service Desk

How to manage stress on IT support

A flood of tickets, ringing phones, and burning servers. How to keep a cool head and not burn out.

#PowerShell #administration #Windows #automation

Introduction to PowerShell for beginners on Windows

When just clicking with a mouse isn't enough anymore and you need to automate.

#setup #home-office #hardware

My work from home setup (Home Office in IT)

How I optimized my workspace for long shifts at the Service Desk.

#ITIL #theory #Incident Management #Problem Management

ITIL in practice: Incident vs. Problem Management

Why firefighters put out the fire, but don't investigate who left the stove on.

#Active Directory #Entra ID #IAM #Service Desk

Identity management: Active Directory and Entra ID from a Service Desk perspective

What everyday work with user accounts looks like and why IAM is crucial for corporate security and operations.

#networking #troubleshooting #IT-support #DNS

02/21/2025 — 6M

Networking basics for Service Desk: Ping, Tracert and DNS

A practical guide to essential networking tools for diagnosing common connection issues.

#troubleshooting #OSI-model #IT-support #tactics

Tips for effective troubleshooting

How to find a needle in a haystack by gradually eliminating starting from layer 1 to 7.

What my first year in enterprise IT taught me

Falling from the cloud of university straight into the reality of managing thousands of user accounts.

#career #enterprise #IT

#documentation #Knowledge Base #ITIL

Why documentation is more important than you think

When you save the day but don't write down how in the Knowledge Base, it's as if it never happened.

#certification #Google Cybersecurity #education #career

02/21/2025 — 3M

Why I decided on the Google Cybersecurity certification

My next career step and why combining IT support and security is so important.

#ServiceNow #ITSM #productivity

02/10/2025 — 4M

5 Tips for Efficient Work with ServiceNow

Practical advice that helps me handle incidents and requests faster and more efficiently.

#career #IT #service-desk

01/15/2025 — 5M

My Journey into IT: From Web Pages to Service Desk

The story of my path from first HTML pages through studying informatics to a Service Desk Specialist position.